Refund policy

Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions or Non-Returnable Items

Fine art prints are made to order, according to the customer's specifications (size, support, framing). Due to their personalized nature, these works cannot be returned or refunded, except in the case of a proven manufacturing defect or damage incurred during shipping.

For any claims related to a defect or damage, please contact us within 48 hours of receiving your order, attaching photos of the item and packaging.

We also do not accept returns of gift cards.

Exchanges
Due to the personalized nature of our fine art prints, exchanges are not possible.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since your return was approved, please contact us at giovannaporto68@gmail.com.